Cutting Down Administrative Burden
Georgie White
Practice Manager
Northwest Family Medical
Situation Before
Before we began working with Norgay HR we had many questions about managing the human resources side of our busy Medical Practice and we were also keen to ensure that we were adhering to employment legislation.
We found the various legislative frameworks confusing, and we struggled to keep up with the changes.
How Norgay HR Helped Us
We were introduced to Clare Long and her team and after an initial meeting we were presented with an option for Human Resources support that made sense for the Practice.
Today we have access to a professional, experienced HR team who respond to any question that we have, or issue that arises, relating to human resources management.
The support model included the implementation of a cost effective HR technology platform which gives us access to consistent and compliant documents and templates that we need to run our Practice.
In any Medical Practice in Australia there are mandatory requirements for continuing professional development (CPD) and the need to stay on top of the various registrations that need to be maintained. Where once this placed a heavy burden on my time, our adoption of the HR technology recommended to us by Norgay HR means that this aspect of Practice compliance is easily managed, freeing me up significantly to focus on the clinical operations of the Practice.
The Situation Today
Our partnership with Norgay HR means that we can call on the team when we need direction or advice on any aspect of HR management within the Practice. It was the expertise that we really needed but that we didn’t have.
Today, that limitation no longer exists for us.
“It was the best thing we ever did to get Norgay HR on board. HR needs management level attention, and it’s good to have a partner in that area that I can rely on.”
“Throughout our collaboration, you’ve not just been a service provider but a valuable partner. Your expertise in navigating complex situations and providing tailored solutions has been a critical factor in our journey. The professionalism and dedication exhibited by your team have been exemplary, always going above and beyond to assist us.”
“We have been using Norgay HR since early 2021 and they have transformed that aspect of our business. We now have 20 staff across four locations and we very quickly came to rely on Norgay HR’s professionalism, availability, knowledge, and service to ensure very smooth HR systems and management. Now when it comes to – onboarding new staff, renewing contracts, dispute resolution, bulk communications, and legislation updates – Norgay has made it easy and thorough and their advice is considered and comprehensive. I recommend them wholeheartedly.”
“The team at Norgay HR is always on hand to provide us with the HR support needed for any business, big or small. One of the things that I really like about Norgay HR is that not only are they are experts in advising on HR, they also have a strong appreciation for maintaining our culture of informality and innovation. We have recently completed our largest acquisition yet, and the team at Norgay HR did a fantastic job supporting us on the people side of the whole process.”
“Like many businesses in the SME sector, the impact of COVID-19 was felt early on, well before JobKeeper and other government support schemes were announced. With information changing constantly, we came to rely on our new partnership with Norgay HR to steer us through that difficult period when it came to looking after our team.”
