How We Changed this Business Owner’s Life
Matthew Kwoka
Managing Director, Southern Cross Funerals
Situation Before
I had a very difficult member of staff who was not performing her job and her overall behaviour was having a very negative impact on other members of my team. At the time, I had a subscription to a HR advisory business. I called them for advice, and was told that I would need to performance manage the staff member. Their instructions implied that this would be a risky and long term process that could potentially cost my business a significant amount of money. That was something I had to avoid so I kept the staff member on board hoping that the problems would resolve themselves. However, things got worse.
Process
I was referred to Clare by another small business owner, and after just one conversation, she had recommended an approach that presented no financial risk to the business. She also sat alongside me during the termination discussion – something I could not get the HR advisory business to do. Clare managed the conversation very professionally despite a very antagonistic response from the individual concerned. We concluded the process with no financial impact to my small business.
Situation Today
Having this person out of my business has quite frankly changed my life. A huge distraction has been removed and the heightened levels of anxiety that the situation was causing me are no longer there. I have stopped paying the HR advisory business and now rely on Clare and her team at Norgay HR exclusively for any ongoing HR support.
“It was the best thing we ever did to get Norgay HR on board. HR needs management level attention, and it’s good to have a partner in that area that I can rely on.”
“Throughout our collaboration, you’ve not just been a service provider but a valuable partner. Your expertise in navigating complex situations and providing tailored solutions has been a critical factor in our journey. The professionalism and dedication exhibited by your team have been exemplary, always going above and beyond to assist us.”
“We have been using Norgay HR since early 2021 and they have transformed that aspect of our business. We now have 20 staff across four locations and we very quickly came to rely on Norgay HR’s professionalism, availability, knowledge, and service to ensure very smooth HR systems and management. Now when it comes to – onboarding new staff, renewing contracts, dispute resolution, bulk communications, and legislation updates – Norgay has made it easy and thorough and their advice is considered and comprehensive. I recommend them wholeheartedly.”
“The team at Norgay HR is always on hand to provide us with the HR support needed for any business, big or small. One of the things that I really like about Norgay HR is that not only are they are experts in advising on HR, they also have a strong appreciation for maintaining our culture of informality and innovation. We have recently completed our largest acquisition yet, and the team at Norgay HR did a fantastic job supporting us on the people side of the whole process.”
“Like many businesses in the SME sector, the impact of COVID-19 was felt early on, well before JobKeeper and other government support schemes were announced. With information changing constantly, we came to rely on our new partnership with Norgay HR to steer us through that difficult period when it came to looking after our team.”
