From Start-Up to Sold
Background
Our client operates in a highly competitive sector of the IT industry. This Australian software company blends cutting edge design, robust training methodology and an in-depth understanding of key industry principles to offer a product suite that has no competition in its field.
The Challenge
With the ultimate goal of selling the business, the business owner was looking to embed a human resources framework to maximise the value of the business to potential investors and buyers.
Findings
NorgayHR conducted an audit of the HR operating model. Significant gaps were identified:
- Employment documentation was not compliant with the Fair Work Act or National Employment Standards.
- High risk employee claims of bullying and harassment.
- Low levels of leadership maturity and potentially unlawful leadership behaviours.
- Lack of consistent HR practices
- (As with many growing businesses) The business owner was managing all aspects of HR, struggling to navigate the complexities of the changing HR legislative environment and taking his focus away from the ultimate goal of growing the business for sale.
The Solution
NorgayHR implemented our preferred software platform to ensure compliance and management of day to day administrative aspects of employee and contractor relationships.
As a retained client, NorgayHR attend monthly management meetings ensuring a proactive approach to HR management and support to people leaders. The model has enabled he CEO to delegate leadership responsibilities to a new management team, and to proactively manage any employee issues before they escalate to a more serious level.
Our client achieved their goal of attracting a buyer to purchase the business. NorgayHR continue to support the business on a retained basis.
Outcomes Achieved
- Relaunched all employment contracts and Human Resources policies to conform to legislative requirements.
- Bullying and harassment claims were formerly managed in accordance with the Act with no legal or financial impact on the business.
- Enhanced new staff onboarding process through a streamlined approach to contract management and induction.
- Significantly improved consistency in managing various aspects of employee management.
- Provided leadership coaching and support to new management team.
- Redesigned and launched new online performance and career development programme.
- Responded to and managed numerous staff and management queries.
“It was the best thing we ever did to get Norgay HR on board. HR needs management level attention, and it’s good to have a partner in that area that I can rely on.”
“Throughout our collaboration, you’ve not just been a service provider but a valuable partner. Your expertise in navigating complex situations and providing tailored solutions has been a critical factor in our journey. The professionalism and dedication exhibited by your team have been exemplary, always going above and beyond to assist us.”
“We have been using Norgay HR since early 2021 and they have transformed that aspect of our business. We now have 20 staff across four locations and we very quickly came to rely on Norgay HR’s professionalism, availability, knowledge, and service to ensure very smooth HR systems and management. Now when it comes to – onboarding new staff, renewing contracts, dispute resolution, bulk communications, and legislation updates – Norgay has made it easy and thorough and their advice is considered and comprehensive. I recommend them wholeheartedly.”
“The team at Norgay HR is always on hand to provide us with the HR support needed for any business, big or small. One of the things that I really like about Norgay HR is that not only are they are experts in advising on HR, they also have a strong appreciation for maintaining our culture of informality and innovation. We have recently completed our largest acquisition yet, and the team at Norgay HR did a fantastic job supporting us on the people side of the whole process.”
“Like many businesses in the SME sector, the impact of COVID-19 was felt early on, well before JobKeeper and other government support schemes were announced. With information changing constantly, we came to rely on our new partnership with Norgay HR to steer us through that difficult period when it came to looking after our team.”
