Tradies Need HR expertise Too
Background
Our client owns a successful electrical business employment 20 staff, with 12 vans on the road servicing domestic householders, strata managers, real estate agents, commercial building managers and renovators.
The Challenge
The company lacked formal human resources systems and procedures and thus was spending an unsustainable amount of time trying to navigate the complexities of employment legislation and best practice. In addition, the business was put at competitive risk because of a key member of staff leaving to set up a competitive business. Although the appropriate polices were in place to mitigate risk in this scenario, the ex-employee claimed that he had never received that Handbook and was therefore not restrained from anti-competitive behaviour.
The Solution
NorgayHR conducted an audit of the HR operating model which was concluded to be at a low level of maturity. In addition, employment contracts were not aligned to Fair Work and National Employment Standards. NorgayHR recommended that the business engage us on a retained monthly subscription basis to provide the business with technology to manage the administrative aspects of human resources management, a dedicated HR Manager to respond to staff and management queries, as well as executive level human resources expertise to manage riskier issues or more strategic work to support the strategy of the business. As a result NorgayHR are now a proactive partner in the business and staff and management have access to the range of expertise typically found in larger organisations.
Outcomes Achieved
- Significantly improved consistency in managing various aspects of employee management.
- Relaunched all employment contracts to staff, consulting on queries and questions to complete this process.
- Enhanced staff induction process through a streamlined approach to contract management and induction.
- Leadership coaching provided to business owner and management team.
- Ongoing engagement to respond to staff and management queries.
“It was the best thing we ever did to get Norgay HR on board. HR needs management level attention, and it’s good to have a partner in that area that I can rely on.”
“Throughout our collaboration, you’ve not just been a service provider but a valuable partner. Your expertise in navigating complex situations and providing tailored solutions has been a critical factor in our journey. The professionalism and dedication exhibited by your team have been exemplary, always going above and beyond to assist us.”
“We have been using Norgay HR since early 2021 and they have transformed that aspect of our business. We now have 20 staff across four locations and we very quickly came to rely on Norgay HR’s professionalism, availability, knowledge, and service to ensure very smooth HR systems and management. Now when it comes to – onboarding new staff, renewing contracts, dispute resolution, bulk communications, and legislation updates – Norgay has made it easy and thorough and their advice is considered and comprehensive. I recommend them wholeheartedly.”
“The team at Norgay HR is always on hand to provide us with the HR support needed for any business, big or small. One of the things that I really like about Norgay HR is that not only are they are experts in advising on HR, they also have a strong appreciation for maintaining our culture of informality and innovation. We have recently completed our largest acquisition yet, and the team at Norgay HR did a fantastic job supporting us on the people side of the whole process.”
“Like many businesses in the SME sector, the impact of COVID-19 was felt early on, well before JobKeeper and other government support schemes were announced. With information changing constantly, we came to rely on our new partnership with Norgay HR to steer us through that difficult period when it came to looking after our team.”
